FAQs

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Frequently Asked Questions

When is my rental fee due?

Your rent is due on your anniversary date each month, if payment is not received by the end of day on the 10th day following your due date a late fee of $20 is assessed, and your unit will be over locked. After 18 days a $2.00 charge per day will also be assesed.

Will I receive a monthly bill?

We do not mail out bills, Bills will be sent via email if you give us your email address. If you need to have an actual paper bill mailed to you we can accomodate that request for an additional charge.

What payment methods are accepted?

We accept Master Card, Visa, Check or cash. Online payment options are also available.

What can be stored?

Nearly anything, but here are some exceptions: Flammable, explosive or illicit materials, animals, units cannot be used as living quarters.

How tall/wide are your doors?

Door sizes vary by unit size and range from 3’8″ to 12′ wide. Our roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your needs and be able to provide specific door measurements.

Do I need to provide my own lock?

You will provide your own lock however we do have locks on site to purchase. A disc lock is REQUIRED. Only one lock is allowed per unit. You must keep your unit locked at all times. Locks will be inspected periodically. When you move out you must remove your lock.

Does the facility assume any liability for the property stored?

No, we recommend contacting your home or renter’s insurance agent. Adding stored goods to an existing policy is usually inexpensive, or may already be covered.

Are surveillance cameras monitored?

The cameras are recording video 24 hours a day but they are not constantly monitored. Management is not responsible for immediately responding to help if required.

May I allow friends or relatives to access my unit?

You have the only key to your unit. Granting others access to your unit is up to you.

What if I or a guest damage a unit, building or fixture on the property?

The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his/her agents or guests. Tenant shall indemnify and hold management harmless for any claim or cause of action arising out of tenants use of the premises or any part thereof.

How do I get my deposit back when I move out?

If you have given us prior notificationthat you are moving, your unit is broom-clean, emptied, and in good condition -subject only to normal wear and tear-and is ready to re-rent, you may request a refund from the manager, if you qualify, a check will be processed and mailed to your forwarding address.

Can I get a refund for partial months?

It is a policy that our storage facility does not issue refunds for partial months rent.

What are the office/access hours?

Office hours are M – F 8 to 5, Saturday 8 to 4, Sunday 10-2. Gate access hours are 7AM to 10PM 7 days a week, 24 Hour access is available for an additional fee and on a case by case basis.

What happens if I lose the key to my unit?

You have the only key/s to your unit. However if you should misplace it, there are procedures to gain access to your unit should this happen. Additional locks are available for purchase onsite.

Is there a long term lease?

No, the rental agreement is month to month.